Contact Us

TO CONTINUE GROWING, YOUR COMPANY NEEDS AN EXCHANGE SPECIALIST.

Contact Travelex Bank and we will start our partnership:

  • |+55 11 3614 1123
  • | Call us from Monday to Friday, 9 am to 6 pm – Brasília Time

I AM ALREADY AN EXCHANGE DESK CUSTOMER:

  • | 3003 9008 (Capitals and metropolitan areas)
  • | 0800 014 1014 (Other locations)
  • | Call us from Monday to Friday, 9 am to 6 pm – Brasília Time

OMBUDSMAN

The Travelex Bank Ombudsman helps those who want a more detailed response to their complaints. Here, we analyze each case individually and find the best solution for each of them.

Check the Ombudsman Activity Reports here.

  • | 0800 771 1878
  • | Available from Monday to Friday, 9 am to 6 pm – Brasília Time

 

REPORTING COMPLAINTS

It is the confidential channel for reporting illicit activities. For complaints, please contact us through the channels below.

  • | 0800 888 5088
  • | Available 24/7